Privacy Policy – Cattery in Derby

We are committed to protecting your privacy when you use our website or enquire about our cattery services in Derby. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us about cat boarding, feline care, or any other services we provide. By visiting our website, you agree to the practices described below.

1. Information We Collect

We collect information to help us provide safe and reliable services for pet owners.
This may include:

Personal Information

  • Your name
  • Email address
  • Phone number
  • Address (if needed for bookings or communication)
  • Details shared in enquiry or booking forms

Pet Information

  • Cat’s name
  • Breed
  • Age
  • Health notes
  • Care instructions

Website & Technical Data

We may collect:

  • IP address
  • Browser type and device information
  • Pages visited on our website
  • Time spent on pages
  • Referral links

This data helps us understand how visitors interact with our feline care website.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries about our cattery
  • Arrange bookings for cat boarding
  • Provide safe and personalised care for your pet
  • Improve our website experience
  • Manage customer support and communication
  • Maintain records for safety and service quality
  • Analyse site performance (through anonymised analytics)

We do not sell or share your personal information for marketing purposes.

3. Sharing Your Information

We only share your data when necessary, such as

  • With trusted service providers (e.g., email service, website hosting)
  • To meet legal or safety requirements

All partners follow strict data-protection standards.

We never share pet owner information with unrelated third parties.

5. How We Protect Your Data

We take security seriously.
Your information is protected through

  • Secure servers
  • Encrypted communication where applicable
  • Access controls
  • Regular website monitoring

We only store personal data for as long as necessary to provide our cattery services and meet legal requirements.

6. Your Rights

You have the right to:

  • Request a copy of your personal data
  • Ask us to correct inaccurate information
  • Ask us to delete your information (where legally allowed)
  • Withdraw consent for communication
  • Raise concerns about how your data is handled

To request any of the above, simply contact us through our website.

7. External Links

Our website may contain links to third-party sites, such as social media pages or pet-care resources.
We are not responsible for the privacy practices of those websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy if our services, website features, or legal requirements change.
The latest version will always be available here on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us through our website’s enquiry form.